Policies
Advertising
I advertise and promote my work on various social and physical platforms. By booking with me, you agree to be recorded, video graphed, and/or photographed after your service is finished. This serves as proof of service so no charges can be disputed. Clients are not compensated for any digital and/or printed media as I own the rights to all media.
Payment
Beginning 3/20/2025 when booking opens for April, full payment will be due at the time of booking. This payment is nonrefundable. If you need to reschedule, you will be able to do so within the same month. Exceptions are made for appointments scheduled within the last 5 days of the current month.
Cancellations & rescheduling
Clients may reschedule their appointment if I am notified at least 2 hours prior to the start time of the appointment. Anything less than 2 hours in advance will result in an additional $40 fee due upon arrival at the rescheduled appointment, or the client may choose to forfeit the appointment altogether.
However, in the case that both parties are inconvenienced by things out of our control such as blocked access to the salon due to an incident or investigation by police or emergency personnel, property damage which deems the space or equipment unusable, extreme weather conditions, or the loss of water, electricity, or gas source, the appointment can be rescheduled regardless of above 2 hour policy. All policies renew to any rescheduled appointments.
How to reschedule
Please email tillie@textureandco.net at least 2 hours prior to the start time of your appointment about needing to reschedule. Please include whether you'd like the same service as previously booked or a different one.
Do NOT cancel the appointment via confirmation email unless you do not plan to reschedule the appointment. The appointment must be rescheduled within the same month in order for the payment to apply.
I will respond within 24 hours with dates available that I can accommodate your rescheduled appointment.
"No call, no shows" will be banned from booking and will result in forfeiture of payment. You are considered a no-show after 15 minutes of your appointment time without communication. In the event of any charge backs or disputes, legal action will be taken immediately
Late arrival
There is a 10-minute grace period which starts immediately at the start time of your appointment; however, your service may be modified to compensate for the lost time. At 11-14 minutes a $15 fee will apply to compensate the following client. After 15 minutes, even if you are en route to or just arriving at your appointment I will not be able to service you. To avoid inconveniencing following clients I follow a strict 10-minute policy.
If your appointment has to be pushed back more than 20 minutes later, you will receive a coupon code in the amount of $15 towards your next appointment.
I will communicate via email and/or text as soon as possible if I need you to come at a later time or different date. The only time the above policy will not apply is if access to the salon is blocked by an incident or investigation by the police or emergency personnel, property damage which deems the space or equipment unusable, extreme weather conditions, or the loss of water, electricity, or gas source. In this case, both parties are inconvenienced by things out of their control. The appointment will be rescheduled at the earliest convenience for both parties and all policies renew and apply to the rescheduled appointment.
Salon etiquette and policy
No extra guests are allowed. Unfortunately, the salon does not have a formal waiting area so there is simply no space for extra guests. This also reduces the risk and spread of infection or disease and provides a sense of security for client and stylist as extra people will not be randomly present throughout the salon space. I reserve the right to dismiss and/or ban any guests for any reason.
There can be no excessive use of vulgar or inappropriate language.
I am only able to service adults who can tolerate sitting for the duration of their service. I cannot work on anyone who is extremely tender-headed or needing multiple breaks besides using the restroom. Any behavior that interferes with my ability to work efficiently will result in a void of appointment and will not be continued.
Refunds
Unfortunately, I do not offer refunds. However, if there are any issues within 72 hours of a style being installed, such as extensions slipping out or unraveling, I will fix the issue at no additional charge at my earliest convenience. After this 72-hour period the client assumes all responsibility for maintaining the style.
To avoid disappointment, please make sure to read the service description on the booking site to make sure you are a good candidate for the style you'd like to book. I offer detailed descriptions for all services so you know how long the natural hair has to be, what hair types are ideal for that style, and how long you can expect it to last.
Hair length guidelines
Each service has a description where you can find how long the natural hair needs to be for that style. The ideal length of hair to be braided is 4+ inches long (about the length of a credit card) to prevent using excessive tension and to ensure the style is secure. However, if the natural hair exceeds the length of extensions you'd like to book, you must book a longer style. It is best if the natural hair stops 3-4 inches before the end of the extension for braids, and 2 inches before the end of twists.
If a client books a service but does not meet the length requirement or exceeds the length limit for the style, the appointment will may be voided upon arrival and payment will be forfeited or a different service will be offered, likely a natural service instead of an extension service as I may not have longer hair on hand. If the payment is refused or disputed legal action will be taken immediately.
Original service times are determined by an average amount of hair. Your service can take up to an additional hour depending on your natural hair's state of health, length, and/or density. To ensure prompt service, please arrive with detangled, unmatted, product buildup-free hair. This is especially important if you have recently taken down braids or a style that was left in for 4+ weeks.
Appointment preparation
An intermission period is required between any single extensions to allow the hair and scalp a chance to rejuvenate and for the stylist to track the progress and health of hair & scalp. This policy applies to any and all kinds of extensions that have been installed for 4+ weeks. If a natural style isn't booked with the stylist please leave the hair out for at least 7 days prior to appointment after removing the extensions.
I will deny and/or void any booking of a style if I notice any scalp abrasions, lesions, infections, or other indications that you are unfit for a new style. Your appointment will also be voided if you arrive without taking down a previous style, there is unmanageable buildup, knots, and /or excessive tangling or matting. Unfortunately I do not offer a dematting service at this time.
Please refer to your confirmation email for address, studio location, and how you should prepare for your appointment.
Pickup & dropoff
If you are dropped off please inform me so I can let you know within the proper amount of time for you to contact your ride prior to the end of your service. After your service is finished you are welcome to wait at the front of the salon until your ride comes. All that I ask is that your ride arrives within 30 minutes of the end of your appointment.